LoanBot, LLC (“LoanBot”) provides the use of its loanbot.net website (“website”), LoanBot mobile app (“mobile app”, "app") , and LoanBot chatbot (“chatbot”) for customers, affiliates, nonaffiliate partners, visitors to its website, and or users of its app or chatbot (“Users” ) subject to the following conditions, and use of the website, app, or chatbot constitutes acceptance of these conditions. Please read these terms and conditions carefully.
LoanBot, LLC is a trademark of LoanBot, LLC. LoanBot, LLC’s trademarks and trade dress may only be used with the express written consent of LoanBot, LLC and may not be used in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits LoanBot, LLC. All other trademarks not owned by LoanBot, LLC or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by LoanBot, LLC or its subsidiaries.
LoanBot, LLC has a U.S. Patent Pending for its system and methond of dynamically receiving mortgage information via text messaging. LoanBot, LLC’s process may only be used with the express written consent of LoanBot, LLC.
LICENSE AND ACCESS
LoanBot, LLC grants User a limited license to access and make personal use of this website, mobile app, or chatbot and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of LoanBot, LLC. This license does not include any resale or commercial use of website, mobile app, chatbot or their contents: any collection and use of any product listings, descriptions, or prices: any derivative use of this website, mobile app, chatbot or their contents: any downloading or copying of account information for the benefit of another merchant: or any use of data mining, robots, or similar data gathering and extraction tools. This website, mobile app, or chatbot and any portion of this website, mobile app, or chatbot may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of LoanBot, LLC. User may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of LoanBot, LLC or our subsidiaries without express written consent. User may not use any meta tags or any other “hidden text” utilizing LoanBot, LLC’s name or trademarks without the express written consent of LoanBot, LLC. Any unauthorized use shall automatically terminate any permission or license granted herein by LoanBot, LLC. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of LoanBot, LLC website so long as the link does not portray LoanBot, LLC, its subsidiaries or affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. User may not use any LoanBot, LLC logo or other proprietary graphic or trademark as part of the link without express written permission.
USER IDs AND PASSWORDS
Certain areas or features of the LoanBot, LLC website , mobile app, or chatbot may be restricted to users who have obtained a user identification and password by completing a registration process on the website or app. Please protect and maintain the confidentiality of any user identification, password or other identifying information you may obtain in connection with your use of this website or app. User agrees to notify LoanBot, LLC immediately if it is believed user identification, password or other identifying information has been lost, stolen or otherwise compromised. User also acknowledges and agrees that he or she is solely responsible for all damages or claims that may arise from any access to or use of this website or app by any person to whom User may have provided user identification, password or other identifying information, or by any person who has obtained such information from User, including, but not limited to, any access to or use of this website or app that may occur after User has notified us that user identification, password or other identifying information has been lost, stolen or otherwise compromised.
When you visit or use the LoanBot, LLC website, mobile app, chatbot, or send e-mails or SMS messages to LoanBot, LLC, you are communicating with LoanBot, LLC electronically and you consent to receive communications from LoanBot, LLC electronically. We will communicate with you by e-mail, SMS, push notifications, or by posting notices on our website, mobile app, or chatbot. See complete Electronic Communications Disclosure.
COMMUNICATIONS WITH COMPANY
Time Sensitive Instructions: When communicating with us through this website, mobile app, chatbot or via email, do not use the website, mobile app, chatbot or email to communicate any time-sensitive instructions that are in any way related to or affect User’s home purchase, loan, loan application or closing (such as interest rates locks, cancellation of a closing, rescissions, or the like). Such instructions may not be honored. All transactions conducted on this website, mobile app, chatbot or via email, must be confirmed in writing by us to be accepted by and binding upon us.
Loan Approvals: All loan approvals, pre-qualifications, pre-approvals, rate locks, deposit and refund agreements, and the like, are only made by LoanBot, LLC or its affiliates or nonaffiliate partners in writing. Approvals, pre-qualifications and pre-approvals are conditional in accordance with the terms except as specifically provided for in writing signed by LoanBot, LLC or its affiliates or nonaffiliate partners.
Credit Reports: By applying for credit, User is authorizing LoanBot, LLC or its affiliates or nonaffiliate partners to obtain a copy of his or her credit report for the purpose of a mortgage application. As a result, a “hard” inquiry may appear on User’s credit report. A hard inquiry may negatively affect User’s credit score.
E-Signature: General communications through this website, mobile app, chatbot or via email are not intended by us to constitute either an electronic record or an electronic signature, or to constitute any agreement by the sender to conduct a transaction by electronic means, unless a specific statement to the contrary is included in the message and specific e-signature procedures are employed. However, User’s assent to a “click to accept” button or box is binding upon User.
Recording & Monitoring of Communications: User’s communications with us via the website, mobile app, chatbot, email, and telephone may be recorded or monitored and by using such communications methods you are consenting to the recording or monitoring of the same.
CONTACT METHODS AND OPT-OUT
By submitting a contact request, User is consenting to be contacted by LoanBot, LLC or its Partners by telephone (on a recorded line), automated calling, pre-recorded calling, text message, email, fax, telephone or any means, even if User has opted in to the National Do Not Call List, any state equivalent Do Not Call List or the internal Do Not Call List of any company. User understands that the LoanBot, LLC and Partners may maintain the information User submitted to us even if User decides not to use their services. In the event User no longer wants to receive communications from LoanBot, LLC or affiliates or nonaffiliate partners, User agrees to notify LoanBot, LLC or affiliates or nonaffiliate partners directly.
APPLICATION OF ADDITIONAL TERMS
LoanBot, LLC may partner with companies to allow User to import your account information instead of uploading documents. User understands and agree that if User participates, we may share the information that User provides, including, but not limited to, full name, birth date, address, telephone number, and social security number with our partners so that they may provide us with User’s accounts and financial information needed for a mortgage application.
AGREEMENT TO PROVIDE ACCURATE INFORMATION
In making a loan inquiry, application or in entering into any other transaction or request for information on this website, User agrees to provide accurate, true, current, and complete information upon which LoanBot, LLC may rely.
USER COOPERATION NEEDED
LoanBot, LLC, its affiliates or nonaffiliate partners generally begin processing User’s application (which may include ordering an appraisal, credit report, title commitment and other necessary items) upon the submission of a full and complete application. If User submits an application, User agrees to cooperate in the application process (including submitting all required documentation in a timely manner) and if needed, to obtain information LoanBot, LLC or its affiliates or nonaffiliate partners may need from third parties such as bank, employer, current mortgage company, etc. In addition, User agrees to notify LoanBot, LLC of any changes in any information submitted in connection with User’s application.
While LoanBot, LLC, its affiliates or nonaffiliate partners will use all reasonable efforts to have User’s application fully processed and closed on or before any applicable rate lock expiration date (if any) and/or anticipated closing date, some process are not under our control. For instance, LoanBot, LLC cannot be responsible for delays in loan approval or closing due to: the untimely receipt of an acceptable appraisal; the untimely receipt of required documentation; User’s existing home not selling; matters disclosed by a title commitment or survey; any other matters beyond LoanBot, LLC’s reasonable control.
DEPOSIT / REFUND POLICY
When User submits a loan application, LoanBot, LLC or its affiliates or nonaffiliate partners will begin to process your application and, as a result, will advance on User’s behalf costs for certain third party expenses. If User does not fully cooperate in or complete the application process (including submitting all required documentation in a timely manner), choose to withdraw User’s application, or choose not to close the transaction for any reason, User may be required to pay for some or all of eLucid’s third party costs. User should review his or her deposit agreement for details specific to your User’s application.
REVIEWS, COMMENTS, EMAILS, AND OTHER CONTENT
Users may post reviews, comments, and other content on the LoanBot, LLC website and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of “spam.” Users may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. LoanBot, LLC reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content. If User does post content or submit material, and unless we indicate otherwise, User grants LoanBot, LLC and its subsidiaries and affiliates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. User grants LoanBot, LLC and its subsidiaries and affiliates and sublicensees the right to use the name that User submits in connection with such content, if they choose. User represents and warrants that User owns or otherwise controls all of the rights to the content that User posts: that the content is accurate: that use of the content you supply does not violate this policy and will not cause injury to any person or entity: and that User will indemnify LoanBot, LLC and/or its subsidiaries, affiliates, officers, employees, agents, successors and assigns for any and all claims resulting from content User supplies. LoanBot, LLChas the right but not the obligation to monitor and edit or remove any activity or content. LoanBot, LLC takes no responsibility and assumes no liability for any content posted by User or any third party.
PRODUCT AND SERVICE DESCRIPTIONS
LoanBot, LLC and its subsidiaries, affiliates or nonaffiliate partners attempt to be as accurate as possible. However, LoanBot, LLC does not warrant that product/service descriptions or other content of LoanBot, LLC website, mobile app, or chatbot are accurate, complete, reliable, current, or error-free.
The “Instant Pre-Approval” feature of the LoanBot, LLC website, mobile app, or chatbot is for demonstration and information purposes only. It is provided “as is” and all uses are at the User’s sole risk. All warranties concerning the Instant Pre-Approval and all underlying data are expressly excluded. Instant Approval is offered for qualified borrowers only. Instant Pre-Approval is based on an automated review of select data submitted by the User by way of the mortgage application to determine whether it meets basic qualification factors. Instant Pre-Approval of the User’s application is conditional. All mortgage applications must be reviewed by a Loan Officer or Loan Processor at LoanBot, LLC, or one of its affiliates or nonaffiliate partners prior to acceptance and approval for processing at which time the User’s mortgage application and supporting financial data shall be subject to Underwriting. INSTANT PRE-APPROVAL PRESENTED IN THE WEBSITE, MOBILE APP, OR CHATBOT IS NOT A GUARANTEE OR AGREEMENT TO COMPLETE A MORTGAGE LOAN ORIGINATION OR ANY OTHER FINANCIAL TRANSACTION.
SITE POLICIES, MODIFICATION, AND SEVERABILITY
LoanBot, LLC reserves the right to make changes to our site, policies, and these Terms at any time and in its sole discretion. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.